{"id":2030,"date":"2024-05-10T21:20:09","date_gmt":"2024-05-10T19:20:09","guid":{"rendered":"https:\/\/walk-your-talk.be\/gestion-des-conflits-pour-debutants\/"},"modified":"2024-05-10T21:20:09","modified_gmt":"2024-05-10T19:20:09","slug":"gestion-des-conflits-pour-debutants","status":"publish","type":"post","link":"https:\/\/www.walk-your-talk.be\/fr\/gestion-des-conflits-pour-debutants\/","title":{"rendered":"Gestion des conflits pour d\u00e9butants"},"content":{"rendered":"<p><strong>Sachez qu\u2019ignorer le probl\u00e8me n\u2019est pas une bonne id\u00e9e. Cela peut avoir des cons\u00e9quences n\u00e9fastes. Que pouvez-vous faire alors ? Nous vous proposons volontiers quelques r\u00e8gles de base.   <\/strong><\/p>\n<ul>\n<li><strong>En tant que manager, votre r\u00f4le n\u2019est pas de r\u00e9soudre les conflits<\/strong>, mais de cr\u00e9er un contexte s\u00e9curisant dans lequel les collaborateurs peuvent s\u2019atteler \u00e0 la r\u00e9solution du conflit. Souvent, les managers se crispent ou se paralysent parce qu\u2019ils ne savent pas imm\u00e9diatement comment \u00ab r\u00e9parer \u00bb la situation. Abandonner cette conviction est une premi\u00e8re \u00e9tape importante.  <\/li>\n<li><strong>Il est en revanche de votre devoir d\u2019indiquer clairement que vous attendez des collaborateurs qu\u2019ils entament un dialogue<\/strong>. Parfois, vous devrez faciliter cet \u00e9change. Et en cas de discussions envenim\u00e9es, vous devrez faire appel aux RH ou \u00e0 un m\u00e9diateur externe.  <\/li>\n<li><strong>Coachez vos collaborateurs et pr\u00e9parez l\u2019entretien avec eux.<\/strong>  La langue de r\u00e9f\u00e9rence est la communication connective. Que s\u2019est-il pass\u00e9 exactement ? Quels sont les d\u00e9clencheurs ? Comment le collaborateur se sent-il par rapport \u00e0 cela ? Quels sont les besoins sous-jacents ? Quel comportement concret le collaborateur souhaiterait-il voir changer, diminuer ou augmenter chez son coll\u00e8gue ?     <\/li>\n<li><strong>Il existe de nombreux mod\u00e8les de m\u00e9diation de conflit<\/strong>. Ils sont souvent bas\u00e9s sur la communication non-violente (= Communication Connective). La CC aborde la r\u00e9solution de conflits sous l\u2019angle des besoins. Les besoins sont universels, chaque \u00eatre humain en a. Cela aide \u00e0 se connecter \u00e0 travers notre humanit\u00e9.\n<ul>\n<li><strong>Sachez que derri\u00e8re chaque \u00e9motion se cache un besoin ou une valeur importante<\/strong>. Il ne s\u2019agit pas de ce que vous faites de bien ou de mal. \u00c9coutez ce qui est important pour l\u2019autre. Un jugement ou un reproche est en r\u00e9alit\u00e9 une mani\u00e8re maladroite d\u2019exprimer un besoin.   <\/li>\n<li><strong>Assurez-vous donc d\u2019avoir d\u2019abord clarifi\u00e9 les besoins sous-jacents de chacun<\/strong> avant de chercher des solutions (strat\u00e9gies). Ces solutions peuvent aboutir \u00e0 une demande concr\u00e8te adress\u00e9e \u00e0 l\u2019autre pour agir diff\u00e9remment. Demandez au lieu de reprocher.  <\/li>\n<\/ul>\n<\/li>\n<li><strong>Coachez \u00e9galement vos collaborateurs \u00e0 l\u2019\u00e9coute empathique.<\/strong>  Aidez-les \u00e0 se mettre \u00e0 la place de l\u2019autre. Comment l\u2019autre se sentirait-il dans cette situation ? Qu\u2019est-ce qui est important pour lui ou elle ? Que pourrait \u00e9ventuellement vous demander votre coll\u00e8gue ?   <\/li>\n<li><strong>V\u00e9rifiez si l\u2019entretien a effectivement eu lieu<\/strong> et assurez le suivi des \u00e9ventuels accords conclus.<\/li>\n<li><strong>Ne rel\u00e2chez pas votre attention trop vite.<\/strong>  V\u00e9rifiez dans les jours et semaines qui suivent si l\u2019\u00e9nergie circule \u00e0 nouveau entre les coll\u00e8gues.<\/li>\n<li><strong>Laissez en m\u00eame temps le temps faire son \u0153uvre.<\/strong>  La gu\u00e9rison demande du temps et de l\u2019attention.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-838 size-full\" src=\"https:\/\/www.walk-your-talk.be\/wp-content\/uploads\/2026\/04\/WYT-affiche-A1-10-tips-NL.png\" alt=\"\" width=\"1362\" height=\"1920\" srcset=\"https:\/\/www.walk-your-talk.be\/wp-content\/uploads\/2026\/04\/WYT-affiche-A1-10-tips-NL.png 1362w, https:\/\/www.walk-your-talk.be\/wp-content\/uploads\/2026\/04\/WYT-affiche-A1-10-tips-NL-213x300.png 213w, https:\/\/www.walk-your-talk.be\/wp-content\/uploads\/2026\/04\/WYT-affiche-A1-10-tips-NL-726x1024.png 726w, https:\/\/www.walk-your-talk.be\/wp-content\/uploads\/2026\/04\/WYT-affiche-A1-10-tips-NL-768x1083.png 768w, https:\/\/www.walk-your-talk.be\/wp-content\/uploads\/2026\/04\/WYT-affiche-A1-10-tips-NL-1090x1536.png 1090w\" sizes=\"auto, (max-width: 1362px) 100vw, 1362px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sachez qu\u2019ignorer le probl\u00e8me n\u2019est pas une bonne id\u00e9e. Cela peut avoir des cons\u00e9quences n\u00e9fastes. Que pouvez-vous faire alors ? Nous vous proposons volontiers quelques r\u00e8gles de base. En tant que manager, votre r\u00f4le n\u2019est pas de r\u00e9soudre les conflits, mais de cr\u00e9er un contexte s\u00e9curisant dans lequel les collaborateurs peuvent s\u2019atteler \u00e0 la r\u00e9solution [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[142],"tags":[],"class_list":["post-2030","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","wpbf-post"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gestion des conflits pour d\u00e9butants - Walk Your Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.walk-your-talk.be\/conflicthantering-voor-beginners\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gestion des conflits pour d\u00e9butants - Walk Your Talk\" \/>\n<meta property=\"og:description\" content=\"Sachez qu\u2019ignorer le probl\u00e8me n\u2019est pas une bonne id\u00e9e. 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